Refunds
We do not offer refunds unless its reasonable and agreed upon by both parties, the designer and client, credits may be issued if HR agrees to so and again both parties agree. Delays in orders will not be issued refunds unless its a crucial circumstance.
Details
You are required to provide all necessary information crucial to the designer preference for your order.
Designer Pinging
Consistently pinging a designer to do your order will result in the immediate closure of your ticket and a refund will not be issued.
Finalized Sales
After delivery of the product, and confirmation of production the client(s) will not be issued a refund past a timeframe of 5-7 business days nor have the option to do so.
Immediate Payment
The client is required to pay upon opening their order, the designer is unable to start until the customer has paid and submitted a sufficent proof of purchase.
Completion Time
The client must provide details for their order in a timely manner for the designer to get started, in addition to the completion time may vary depending on the workload.
Not all regulations will be listed here— use common sense. If you have an inquiry please open a support ticket for further help.